SPOKE's Privacy Notice

When you apply for a job with us, we will ask you to provide some information about yourself in order to manage your recruitment process, such as your name, CV, email address, and phone number. As the interview process continues we may also record interview notes and request references from previous employers. The legal grounds we rely on for this processing is Article 6(1)(f) of the GDPR - Legitimate Interests.

The information we will collect during the recruitment process will be stored on a recruitment platform that is headquartered in the US; for the transfer of data from the UK and EEA to the US, they have incorporated approved Standard Contractual Clauses (SCCs) in their contracts.

If you are not shortlisted for an interview, we would like to keep your details on file for 12 months, just in case other opportunities become available. Please let us know if you do not want SPOKE to retain this information.

When you place an order or set up an account, we will ask you to provide some information about yourself, such as your name, email address, contact details, personal details, order details, phone number, payment details, and we will rely on Article 6(1)(b) of the GDPR - Contractual Obligation and Article 6(1)(f) of the GDPR - Legitimate Interest for this processing.

If you choose to sign up for text messaging, using the SMS provider on our website (Klaviyo), there will be cookies deployed - please see below in the When You Visit Our Website section.

When you make use of any of our customer features such as the Fit Finder for the perfect size, or choose to refer a friend, or ask us to place an order for an item temporarily out of stock, we will ask you to provide us with information relevant to fulfilling these requests, for example your measurements, contact details for referrals or for getting in touch to let you know when stock is available for you. We will reply on Article 6(1)(f) of the GDPR - Legitimate Interest for this processing.

We process orders on our website using a processing ordering platform that stores data in a country (Canada) deemed ‘adequate’ under GDPR.

Orders are processed by our Warehouse Management System, which stores data in the UK but we also make use of cloud services provided by AWS, who are headquartered in the US; for the transfer of data from the UK and EEA to the US, they have incorporated Standard Contractual Clauses (SCCs) and the UK Addendum where necessary, in their contracts.

To deliver your items, we make use of courier services provided by companies that store data in the UK, the EEA and the US; for the transfer of data from the UK and EEA to the US, they have incorporated EU Commission approved Standard Contractual Clauses (SCCs) in their contracts.

If you complete our Find Your Fit (Fit Finder) tool, we will hold you size results (waist, leg length, thigh fit) and if you decide to add your email address we will store that data too, connected to your account details for if and when you place an order with us. This information is processed and stored on our website, hosted in the EEA (UK) and headquartered in the US. For the transfer of any data from the UK or EEA to the US they have incorporated Standard Contractual Clauses and the UK addendum where necessary in their contracts.

If you have referred a friend, that processing is stored in the UK.

When you make use of the ability to place an order for an item currently out of stock, that processing is stored in the UK.

If you need to return an item for any reason, the platform we use to process those instructions stores data in the UK, and we also share this information on our Warehouse Management System.

If you need to get in touch with SPOKE, we use a Customer Service platform that is headquartered in the US; for the transfer of data from the UK and EEA to the US, they have incorporated Standard Contractual Clauses (SCCs) and the UK addendum in their contracts.

We provide various payment options and partner with payment providers for this purpose. These options vary according to our customers’ location for convenience and maximum choice. All data is processed strictly within applicable data protection law and stored locally.

We retain financial information and customer records in line with relevant UK laws.

By default, we will keep your data while you are a customer. If you choose to delete your data, we will only retain what is required to comply with UK law.

When you use one of our payment options, be assured that we take the security of our customers’ data very seriously and this includes credit card information. On our website at checkout, you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored for as long as is necessary to complete your purchase transaction. After that is complete, only the last 4 digits of your card is kept, in order to respond to customer queries in the event of a payment / refund query. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. To learn more, you may also want to read Shopify’s Terms of Service or Privacy Statement. We rely on Article 6(1)(b) contract as the legal basis for this processing.

Klarna In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Mollie (EU and DE only) In order to be able to offer you Mollie's payment options (currently iDEAL and Giropay on our European and German sites), we will pass to Mollie certain aspects of your personal information, such as contact and order details, in order for Mollie to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Mollie you can find here. You can find information on iDEAL here, and Giropay here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Mollie’s privacy policy.

Sezzle (US only) Sezzle is a payment service provider that gives you the chance to buy now, and pay later in interest free instalments.

You'll be able to see this as a payment method when checking out (US only) and will be redirected to Sezzle's site to make the payment.

For more information about Sezzle please see their privacy notice.

We retain financial information and customer records in line with relevant UK laws.

By default, we will keep your data while you are a customer. If you choose to delete your data, we will only retain what is required to comply with UK law.

We take steps to raise awareness of and grow our business and we achieve this in various ways. When you choose not to opt out of 1st party marketing, we may collect your email address, name and order details so that we can tailor our communications to you and send you relevant offers and news via email or, sometimes, by posting you our latest catalogue. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. We rely on Article 6(1)(f) of the UK GDPR - Legitimate Interests and Article 6(1)(a) - Consent of the UK GDPR for this processing.

If at any time you wish to opt out of receiving our catalogues and/or emails, email us at hello@spoke-london.com or modify your marketing preferences at any time using the My Settings section of your account, which you can find here: https://spoke-london.com/pages/settings.

Alternatively, you may unsubscribe from our catalogue at any time here: https://spoke-london.com/pages/unsubscribe.

We also advertise on social media platforms with relevant, targeted offers and updates from SPOKE. To turn off targeted ads on any of these platforms, please see the individual privacy settings for each company.

We operate a referral scheme using a third party cloud based platform. If you have referred a friend, or been referred, that processing is stored in the UK.

We partner with some companies using a shared data pool for direct mailing, for instance sending catalogues, and use a platform that verifies and checks names against a suppression list. For customers in the EEA, the data is stored locally, for customers in the US, the data is stored locally. If you do not wish to have your order data with us included in these data pools, you can opt out of 3rd party marketing at any time using the My Settings section of your account, which you can find here: https://spoke-london.com/pages/settings

If you have made a transaction using the referral scheme (powered by Mention Me) we will retain this data for the length of your relationship with us. We will delete you from the scheme 4 years after your last referral. If an individual receiving a referral hasn’t used it after 2 years, we will delete them from the scheme.

We will retain marketing lists only while participants agree to their data use; participants can unsubscribe at any time.

When you use our website, the cookies that can be stored on your device are either first party cookies, which are placed and read by us directly while you are using our website or third party cookies, which are set by other third parties we have partnered with.

Below is a list of the cookies we use and the purposes for which they are used:

You can adjust your browser cookie preference settings. You can find information about how to manage cookies in the most commonly used browsers here:

We also use a provider (Klaviyo) to help keep track of items you put into your shopping basket, including when you have abandoned your basket, and this information is used to determine when to send basket reminder messages via SMS.