SPOKE's Privacy Notice
SPOKE's Privacy Notice

SPOKE's Privacy Notice

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Last updated on 31/03/2023

At SPOKE, we’re building the world’s most personal menswear brand.

We believe that for most men, fit comes first. And yet, many traditional brands and retailers struggle to deliver. When you spread your stock thin across lots of shops and stockrooms, something has to give - and one of the first things to give is sizing.

Most of us fall between the gaps.

By finishing to order, we can run to more than 400 size options where traditional brands offer 30 or 40. We’ve developed our own proprietary fit-finder tool, helping customers match to their perfect size, in 60 seconds.

We offer a flawless, personalised fit, without the hassle or expense of bespoke.

And today we ship more than 20,000 products a month to the UK, USA, the EU and beyond.

❓ What is this notice about?

We want to be completely transparent about how we collect and use your personal data and this privacy notice exists to tell you exactly how we do this.

This notice applies wherever we decide why and how we process personal data (and therefore act as a Data Controller under data protection law). It covers the personal data we process when you use our services.

Our privacy notice tells you the journey of your personal data from the moment it enters our systems up until it's time for us to say "goodbye 👋", as well as the various stops it makes along the way.

📮 Our contact details

Email: dpo@spoke-london.com

Address: Respoke Ltd, Evergreen Studios, Ground floor, Little Green, Richmond, TW9 1QE

👇 The different ways we process personal data

When you apply for a job with us
When you become a customer of SPOKE
When you use one of our payment options on the SPOKE website
When we raise awareness of our business
When you visit our website

🇬🇧 & 🇪🇺 What are your rights?

Your personal data is yours and you have rights in relation to it granted by the UK GDPR, which include:

📮 The right to be informed
🗝️ The right of access
The right to object
📝 The right to rectification
🧽 The right to erasure
🚫 The right to restrict processing
✈️ The right to data portability

You don't have to pay anything in order to exercise your rights. Please contact us by sending an email to dpo@spoke-london.com if you wish to make a request under your rights; we will respond to any requests within a calendar month to get back to you with a response.

🇺🇸 What are your rights?

🗝️ The right to know
The right to opt-out of sale
🧽 The right to delete
⚖️ The right to non-discrimination
📝 The right to rectification
🚫 The right to limit use of sensitive information
💡 Shine a Light (California Residents)

You don't have to pay anything in order to exercise your rights. Please contact us by sending an email to dpo@spoke-london.com or use our toll free number 1 (855) 295-0400 if you wish to make a request under your rights; we have a 45 days to get back to you with a response.

💔 How you can complain

If you have any concerns, or want to know more about our use of your personal information, please let us know by:

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Emailing us at dpo@spoke-london.com, or
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Writing to us at Respoke Ltd, Evergreen Studios, Ground floor, Little Green, Richmond, TW9 1NZ

If you are not satisfied with our response or you are unhappy with how we have used your data, you can complain to the Information Commissioner's Office (ICO). You can find the ICO contact details below:

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ICO Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Helpline number: 0303 123 1113.
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